World is digital like never before and the digitization of everything is revolutionizing businesses. This digital transformation is enabling businesses to serve their customers with the improved services, user experience and overall value added satisfaction. Digital transformation projects have caused a major shift in the way of quality assurance is done these days. Quality assurance in essence involves the testing of the software application against its features and functionalities that are based on client requirements and expectations.
Digital assurance also includes functional, performance and security testing in assuring the software application’s quality. In the digital world, businesses cannot just continue by aligning their functional requirements with the software applications. With the traditional quality assurance approach, businesses can validate only the existing functionalities without focusing on the customer experience. As customer expectations and demands grow businesses are forced to test software applications focusing on user experience. SMAC (Social, Media and Analytics in cloud) and digital technology are changing the behavior of the organizations across all the industries resulting in a dramatic change for the end customer experience.
Adopting DevOps Model
When businesses go digital, most organizations adopt the DevOps model as it fills the gap between software development and the delivery point. In the DevOps model QA team closely works with development teams for continuous integration and also involves in the operations cycle for deployment validation and monitoring activities. By integrating DevOps with test automation, quality software can be delivered by the QA team.
It is important for a business to know that all the functions of an app and its features are working fine. With the use of traceability metrics, testers can trace the number of test cases for any functionality to calculate the test coverage. Digital businesses should utilize intelligent platforms to get insights on requirements traceability and other aspects through defect prediction, all of which will enable software release decisions to be made effectively.
It is a data-driven technology that enables us to predict and forecast outcomes by analyzing data. This is used in different industries and has helped various applications in analyzing the data. Leveraging predictive analytics in software testing organizations can improve overall project and resource efficiency and ensure the timely completion of defined goals.
User experience in digital design will continue to expand and engage users in different ways. A cohesive effort here helps the team to learn both good and bad user experiences so that the software testing services are steered in the right direction with right efforts.
Moving to digital assurance is also a mindset change as much as it is a physical change. With careful planning, and a buy in top down, such a move will not just help bring in exceptional quality but also successfully meet the digital transformation KRAs in the drive to focusing on true end user experiences.