In the world of quality assurance, traditionally the focus has been on functional test areas. Of late the non-functional areas of performance, security, accessibility, usability and the like are also growing in importance. However, one area that is silently gaining the prominence it deserves is content quality assurance. What really is content QA and what are some of its facets are what we will talk about in this article, given that this is one area we specialize in at QA InfoTech. While content QA may appear simple, it has a lot of inherent challenges mainly due to data collation from various locations, volumes of content that needs to be processed, and the core issue of lack of solid subject matter experts as and when you need them to verify the content. In this article, we talk about some of the main areas to cover in content QA to build a comprehensive test strategy – not all of these can be done by functional testers, which requires additional planning upfront to ensure non-functional, part-time testers and consultant subject matter experts are available when we need them. In the list below, we talk about varied aspects of content QA in increasing complexity, from implementation and availability of testers’ standpoints.

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